[Bug 2161234] Re: Touchpad Unusable and Random Screen Freeze After Installing Linux

** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are subscribed to linux in Ubuntu. Matching subscriptions: Bgg, Bmail, Nb https://bugs.launchpad.net/bugs/2161234 Title: Touchpad Unusable and Random Screen Freeze After Installing Linux Status in linux package in Ubuntu: Confirmed Bug description: OS: Linux Mint 22.3 (based on Ubuntu 24.04 LTS) Kernel: 7.0.0-28-generic (Ubuntu HWE kernel) DE: Cinnamon Hardware: Laptop: LENOVO 21Q4 ThinkBook 14 G7+ ASP CPU: AMD Ryzen AI 9 H 365 w/ Radeon 880M (12 cores) GPU: AMD/ATI Device 150e (Radeon 880M iGPU) Touchpad: GXTP5100:00 27C6:01E9 (Goodix) The touchpad uses the I2C-HID protocol. Issue 1: Touchpad completely unresponsive Symptoms: The touchpad is detected by the system (xinput and dmesg show the device), but it does not respond to any touch or movement at the login screen and remains non-functional after login. This issue has occured when installing & using the OS. Issue 2: Random UI freezes Symptoms: After a random period (1 to 10 hours) of normal use, the UI freezes completely. The mouse cursor can still be moved using an external USB mouse, but clicking and keyboard shortcuts (e.g. Alt+F2) does not respond. Audio plays normally. Temporary Solution: Pressing Ctrl+Alt+Backspace to restart the UI session restores functionality temporarily. Steps to Reproduce: Install Linux Mint 22 (or any Ubuntu 24.04 based distro with kernel 6.8+, note that ALL kernels provided doesn't provide the solution to the problem). Boot into the system. The touchpad will not work from the login screen onwards. Use the system normally; the UI will freeze within 1-10 hours. --- ProblemType: Bug ApportVersion: 2.28.2-0ubuntu0.1 Architecture: amd64 CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: X-Cinnamon DistroRelease: Linux Mint 22.3 InstallationDate: Installed on 2026-03-08 (135 days ago) InstallationMedia: Linux Mint 22.3 "Zena" - Release amd64 20260108 IwConfig: lo no wireless extensions. enp98s0 no wireless extensions. wlp97s0 no wireless extensions. MachineType: LENOVO 21Q4 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-7.0.0-28-generic root=UUID=2e08b9c8-43cb-4c4e-8598-590d92bb4341 ro i8042.nopnp=1 i8042.direct=1 i2c_hid.ignore_quirk=1 systemd.mask=cloud-init.service systemd.mask=cloud-init-local.service amdgpu.sg_display=0 ProcVersionSignature: Ubuntu 7.0.0-28.28~24.04.1-generic 7.0.12 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-7.0.0-28-generic N/A linux-backports-modules-7.0.0-28-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.27 Tags: zena Uname: Linux 7.0.0-28-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo users _MarkForUpload: True dmi.bios.date: 03/27/2025 dmi.bios.release: 1.25 dmi.bios.vendor: LENOVO dmi.bios.version: PXCN25WW dmi.board.asset.tag: NO Asset Tag dmi.board.name: LNVNB161216 dmi.board.vendor: LENOVO dmi.board.version: SDK0T76577 WIN dmi.chassis.asset.tag: NO Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: ThinkBook 14 G7+ ASP dmi.ec.firmware.release: 1.25 dmi.modalias: dmi:bvnLENOVO:bvrPXCN25WW:bd03/27/2025:br1.25:efr1.25:svnLENOVO:pn21Q4:pvrThinkBook14G7+ASP:rvnLENOVO:rnLNVNB161216:rvrSDK0T76577WIN:cvnLENOVO:ct10:cvrThinkBook14G7+ASP:skuLENOVO_MT_21Q4_BU_idea_FM_ThinkBook14G7+ASP:pfaThinkBook14G7+ASP: dmi.product.family: ThinkBook 14 G7+ ASP dmi.product.name: 21Q4 dmi.product.sku: LENOVO_MT_21Q4_BU_idea_FM_ThinkBook 14 G7+ ASP dmi.product.version: ThinkBook 14 G7+ ASP dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2161234/+subscriptions