[Bug 2161234] [NEW] Touchpad Unusable and Random Screen Freeze After Installing Linux

Public bug reported: OS: Linux Mint 22.3 (based on Ubuntu 24.04 LTS) Kernel: 7.0.0-28-generic (Ubuntu HWE kernel) DE: Cinnamon Hardware: Laptop: LENOVO 21Q4 ThinkBook 14 G7+ ASP CPU: AMD Ryzen AI 9 H 365 w/ Radeon 880M (12 cores) GPU: AMD/ATI Device 150e (Radeon 880M iGPU) Touchpad: GXTP5100:00 27C6:01E9 (Goodix) The touchpad uses the I2C-HID protocol. Issue 1: Touchpad completely unresponsive Symptoms: The touchpad is detected by the system (xinput and dmesg show the device), but it does not respond to any touch or movement at the login screen and remains non-functional after login. This issue has occured when installing & using the OS. Issue 2: Random UI freezes Symptoms: After a random period (1 to 10 hours) of normal use, the UI freezes completely. The mouse cursor can still be moved using an external USB mouse, but clicking and keyboard shortcuts (e.g. Alt+F2) does not respond. Audio plays normally. Temporary Solution: Pressing Ctrl+Alt+Backspace to restart the UI session restores functionality temporarily. Steps to Reproduce: Install Linux Mint 22 (or any Ubuntu 24.04 based distro with kernel 6.8+, note that ALL kernels provided doesn't provide the solution to the problem). Boot into the system. The touchpad will not work from the login screen onwards. Use the system normally; the UI will freeze within 1-10 hours. ** Affects: linux (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are subscribed to linux in Ubuntu. Matching subscriptions: Bgg, Bmail, Nb https://bugs.launchpad.net/bugs/2161234 Title: Touchpad Unusable and Random Screen Freeze After Installing Linux Status in linux package in Ubuntu: New Bug description: OS: Linux Mint 22.3 (based on Ubuntu 24.04 LTS) Kernel: 7.0.0-28-generic (Ubuntu HWE kernel) DE: Cinnamon Hardware: Laptop: LENOVO 21Q4 ThinkBook 14 G7+ ASP CPU: AMD Ryzen AI 9 H 365 w/ Radeon 880M (12 cores) GPU: AMD/ATI Device 150e (Radeon 880M iGPU) Touchpad: GXTP5100:00 27C6:01E9 (Goodix) The touchpad uses the I2C-HID protocol. Issue 1: Touchpad completely unresponsive Symptoms: The touchpad is detected by the system (xinput and dmesg show the device), but it does not respond to any touch or movement at the login screen and remains non-functional after login. This issue has occured when installing & using the OS. Issue 2: Random UI freezes Symptoms: After a random period (1 to 10 hours) of normal use, the UI freezes completely. The mouse cursor can still be moved using an external USB mouse, but clicking and keyboard shortcuts (e.g. Alt+F2) does not respond. Audio plays normally. Temporary Solution: Pressing Ctrl+Alt+Backspace to restart the UI session restores functionality temporarily. Steps to Reproduce: Install Linux Mint 22 (or any Ubuntu 24.04 based distro with kernel 6.8+, note that ALL kernels provided doesn't provide the solution to the problem). Boot into the system. The touchpad will not work from the login screen onwards. Use the system normally; the UI will freeze within 1-10 hours. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2161234/+subscriptions