[Bug 2132119] Re: [HP][ZBook Power 16 G11] Laptop freezed after upgrading the BIOS

https://lore.kernel.org/linux- pci/20260528032347.644365-1-max.lee@canonical.com/ -- You received this bug notification because you are subscribed to linux in Ubuntu. Matching subscriptions: Bgg, Bmail, Nb https://bugs.launchpad.net/bugs/2132119 Title: [HP][ZBook Power 16 G11] Laptop freezed after upgrading the BIOS Status in linux package in Ubuntu: Confirmed Status in linux source package in Questing: New Bug description: Hi team, I experienced a serious bug on my laptop after upgrading a new BIOS with firmware-updater application. The details are: Environment: Laptop: HP ZBook Power 16 inch G11 OS ver: Ubuntu 24.04.3 BIOS Information         Vendor: HP         Version: W97 Ver. 01.07.01         Release Date: 09/24/2025 Kernel: 6.17.0-1005-oem DE: GNOME Problem description: My laptop is working well with the previous BIOS with ver: 01.06.01. However, a notification says there's a new BIOS release and suggests upgrading. After the upgrade, reboot the laptop, works as usual. But, it can't reboot or shutdown, it remains freezing after exection the commands. By entering the text model I can see the logs as below: 2025-11-20T20:28:08.362397+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362397+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362398+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362399+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.362399+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362400+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362401+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362401+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.362402+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362402+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362403+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362404+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.362404+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362405+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362406+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362406+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.362407+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362408+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362408+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362409+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.362414+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.362415+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.362415+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.362416+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout 2025-11-20T20:28:08.363396+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER: Correctable error message received from 0000:56:00.0 2025-11-20T20:28:08.363405+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID) 2025-11-20T20:28:08.363407+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: device [10ec:525a] error status/mask=00001000/00006000 2025-11-20T20:28:08.363407+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: [12] Timeout I have to do a hard reset to shut down. By searching on Google, the issue is caused by the Realtek SD card reader driver. The temp fix is to add a 'pcie_aspm=off' parameter in the GRUB CMDLINE. Then, it's working. Can you help check the issue? Firmware or Kernel? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2132119/+subscriptions