[Bug 2147249] [NEW] System randomly suspends

Public bug reported:

The system suspends randomly since one or two weeks ago. The issue
happens specially while playing games (Genshin Impact), so it may be
related to a high energy demand.

Logs show some errors related to hardware (missing symbols in ACPI
BIOS). My device (HP OMEN 16) is known for a BIOS non-compliant with
Linux systems. I tried updating from bios version F.25 to F.31, but
issues persist.

There were no issues a couple weeks ago, so a system update may be
related, but I don't remember the exact date the issues started

ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: linux-image-6.17.0-20-generic 6.17.0-20.20
ProcVersionSignature: Ubuntu 6.17.0-20.20-generic 6.17.13
Uname: Linux 6.17.0-20-generic x86_64
ApportVersion: 2.33.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 12:28:24 2026
InstallationDate: Installed on 2025-12-26 (99 days ago)
InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Release amd64 (20251007)
MachineType: HP OMEN by HP Gaming Laptop 16-xf0xxx
ProcEnviron:
LANG=es_ES.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-20-generic root=UUID=c0e4fef4-5db9-4a20-862b-db56e160e19c ro quiet splash acpi_osi=! "acpi_osi=Windows 2015" pcie_aspm=off crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7
RelatedPackageVersions:
firmware-sof N/A
linux-firmware 20250901.git993ff19b-0ubuntu1.9
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/20/2025
dmi.bios.release: 15.31
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BCA
dmi.board.vendor: HP
dmi.board.version: 77.54
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 77.54
dmi.modalias: dmi:bvnInsyde:bvrF.31:bd11/20/2025:br15.31:efr77.54:svnHP:pnOMENbyHPGamingLaptop16-xf0xxx:pvrType1ProductConfigId:rvnHP:rn8BCA:rvr77.54:cvnHP:ct10:cvrChassisVersion:sku836Q2EA#ABE:
dmi.product.family: 103C_5335M7 HP OMEN
dmi.product.name: OMEN by HP Gaming Laptop 16-xf0xxx
dmi.product.sku: 836Q2EA#ABE
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

** Affects: linux (Ubuntu)
Importance: Undecided
Status: New


** Tags: amd64 apport-bug questing wayland-session

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https://bugs.launchpad.net/bugs/2147249

Title:
System randomly suspends

Status in linux package in Ubuntu:
New

Bug description:
The system suspends randomly since one or two weeks ago. The issue
happens specially while playing games (Genshin Impact), so it may be
related to a high energy demand.

Logs show some errors related to hardware (missing symbols in ACPI
BIOS). My device (HP OMEN 16) is known for a BIOS non-compliant with
Linux systems. I tried updating from bios version F.25 to F.31, but
issues persist.

There were no issues a couple weeks ago, so a system update may be
related, but I don't remember the exact date the issues started

ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: linux-image-6.17.0-20-generic 6.17.0-20.20
ProcVersionSignature: Ubuntu 6.17.0-20.20-generic 6.17.13
Uname: Linux 6.17.0-20-generic x86_64
ApportVersion: 2.33.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 12:28:24 2026
InstallationDate: Installed on 2025-12-26 (99 days ago)
InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Release amd64 (20251007)
MachineType: HP OMEN by HP Gaming Laptop 16-xf0xxx
ProcEnviron:
LANG=es_ES.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-20-generic root=UUID=c0e4fef4-5db9-4a20-862b-db56e160e19c ro quiet splash acpi_osi=! "acpi_osi=Windows 2015" pcie_aspm=off crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7
RelatedPackageVersions:
firmware-sof N/A
linux-firmware 20250901.git993ff19b-0ubuntu1.9
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/20/2025
dmi.bios.release: 15.31
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BCA
dmi.board.vendor: HP
dmi.board.version: 77.54
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 77.54
dmi.modalias: dmi:bvnInsyde:bvrF.31:bd11/20/2025:br15.31:efr77.54:svnHP:pnOMENbyHPGamingLaptop16-xf0xxx:pvrType1ProductConfigId:rvnHP:rn8BCA:rvr77.54:cvnHP:ct10:cvrChassisVersion:sku836Q2EA#ABE:
dmi.product.family: 103C_5335M7 HP OMEN
dmi.product.name: OMEN by HP Gaming Laptop 16-xf0xxx
dmi.product.sku: 836Q2EA#ABE
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

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