[Bug 2130467] [NEW] Suspend / hybernate randomly shuts off peripherals - forced reboot necessary - HWE 24.04.3 - AMD

Public bug reported:

I have been struggling with this bug without finding any solution for
months, with different versions of ubuntu (24.04.3 LTS after 22.04 LTS).

The bug has two "sides" :
1 - the suspend / hibernate mode starts on its' own, but only the screen, mouse and keyboard are in deep sleep. Not the tower. Impossible to wake up and I have to force it to shut down with the power off button. (this can also happened when manually putting it into hibernate, but rarely)

2 - the screen, mouse and keyboard randomly stop working and are no longer detected by the pc. Again : I have to force the shut down.

AMD contacts couldn't help after several conversations, suggested a
compatibility problem and said to ask "Ubuntu staff"...

INFORMATION :

- version : Ubuntu 6.8.0-86.87-generic 6.8.12
- lsb_release -rd :
"No LSB modules are available.
Description: Ubuntu 24.04.3 LTS
Release: 24.04"

- BIOS Information
Version: FEg
Release Date: 03/11/2025
BIOS Revision: 5.17

- Processor : AMD Ryzen™ 7 5700 × 16
- Graphics card : AMD Radeon™ RX 7600

Ubuntu 24.04.3 LTS
GNOME 46
Wayland
Linux 6.8.0-86-generic

I've seen similar bugs all over with different ubuntu versions, but no
solutions so far and no info about the HWE 24.04.3. I hope the
information above are enough. Thank you !

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-86-generic 6.8.0-86.87
ProcVersionSignature: Ubuntu 6.8.0-86.87-generic 6.8.12
Uname: Linux 6.8.0-86-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 31 22:40:23 2025
InstallationDate: Installed on 2025-06-24 (129 days ago)
InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911)
MachineType: TOP ACHAT CUSTOM
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-86-generic root=UUID=761bfb56-6dd1-4af7-87a0-7f359c9ef412 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-86-generic N/A
linux-backports-modules-6.8.0-86-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.19
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2025-10-16 (15 days ago)
dmi.bios.date: 03/11/2025
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: FEg
dmi.board.asset.tag: Default string
dmi.board.name: B550M DS3H AC
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrFEg:bd03/11/2025:br5.17:svnTOPACHAT:pnCUSTOM:pvrV1-CF:rvnGigabyteTechnologyCo.,Ltd.:rnB550MDS3HAC:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:skuCUSTOM:
dmi.product.family: SERIE
dmi.product.name: CUSTOM
dmi.product.sku: CUSTOM
dmi.product.version: V1-CF
dmi.sys.vendor: TOP ACHAT

** Affects: linux (Ubuntu)
Importance: Undecided
Status: New


** Tags: amd64 apport-bug hwe-22.04 noble wayland-session

** Attachment added: "lspci-vnvn.log.txt"
https://bugs.launchpad.net/bugs/2130467/+attachment/5922888/+files/lspci-vnvn.log.txt

--
You received this bug notification because you are subscribed to linux
in Ubuntu.
Matching subscriptions: Bgg, Bmail, Nb
https://bugs.launchpad.net/bugs/2130467

Title:
Suspend / hybernate randomly shuts off peripherals - forced reboot
necessary - HWE 24.04.3 - AMD

Status in linux package in Ubuntu:
New

Bug description:
I have been struggling with this bug without finding any solution for
months, with different versions of ubuntu (24.04.3 LTS after 22.04
LTS).

The bug has two "sides" :
1 - the suspend / hibernate mode starts on its' own, but only the screen, mouse and keyboard are in deep sleep. Not the tower. Impossible to wake up and I have to force it to shut down with the power off button. (this can also happened when manually putting it into hibernate, but rarely)

2 - the screen, mouse and keyboard randomly stop working and are no longer detected by the pc. Again : I have to force the shut down.

AMD contacts couldn't help after several conversations, suggested a
compatibility problem and said to ask "Ubuntu staff"...

INFORMATION :

- version : Ubuntu 6.8.0-86.87-generic 6.8.12
- lsb_release -rd :
"No LSB modules are available.
Description: Ubuntu 24.04.3 LTS
Release: 24.04"

- BIOS Information
Version: FEg
Release Date: 03/11/2025
BIOS Revision: 5.17

- Processor : AMD Ryzen™ 7 5700 × 16
- Graphics card : AMD Radeon™ RX 7600

Ubuntu 24.04.3 LTS
GNOME 46
Wayland
Linux 6.8.0-86-generic

I've seen similar bugs all over with different ubuntu versions, but no
solutions so far and no info about the HWE 24.04.3. I hope the
information above are enough. Thank you !

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-86-generic 6.8.0-86.87
ProcVersionSignature: Ubuntu 6.8.0-86.87-generic 6.8.12
Uname: Linux 6.8.0-86-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 31 22:40:23 2025
InstallationDate: Installed on 2025-06-24 (129 days ago)
InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911)
MachineType: TOP ACHAT CUSTOM
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-86-generic root=UUID=761bfb56-6dd1-4af7-87a0-7f359c9ef412 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-86-generic N/A
linux-backports-modules-6.8.0-86-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.19
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2025-10-16 (15 days ago)
dmi.bios.date: 03/11/2025
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: FEg
dmi.board.asset.tag: Default string
dmi.board.name: B550M DS3H AC
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrFEg:bd03/11/2025:br5.17:svnTOPACHAT:pnCUSTOM:pvrV1-CF:rvnGigabyteTechnologyCo.,Ltd.:rnB550MDS3HAC:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:skuCUSTOM:
dmi.product.family: SERIE
dmi.product.name: CUSTOM
dmi.product.sku: CUSTOM
dmi.product.version: V1-CF
dmi.sys.vendor: TOP ACHAT

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2130467/+subscriptions