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https://bugs.launchpad.net/bugs/2119390
Title:
My Mic Is Not Working.
Status in linux package in Ubuntu:
Triaged
Bug description:
Note: Link got mangled below and user attached the alsa info script
instead of result. Here is the link - https://alsa-
project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e
---
Original report
---
**Title:** Internal Microphone Not Working – HP Victus 16-e1xxx on
Ubuntu 24.04.2 (Realtek ALC245)
**Summary:**
The internal microphone on my HP Victus 16-e1xxx laptop does not work on Ubuntu 24.04.2 LTS, even though it's detected and shows as active. Everything works fine on Windows 11. I've tried all known firmware and configuration fixes.
---
**Laptop:**
* Manufacturer: HP
* Model: Victus by HP Laptop 16-e1xxx
* Audio Chipset: Realtek ALC245
* Kernel: `6.14.0-27-generic`
* Ubuntu Version: `24.04.2 LTS (Noble)`
* Mic works fine on: **Windows 11**
---
### **Commands and Outputs**
<details><summary><code>sudo dmidecode -t system</code></summary>
```
Manufacturer: HP
Product Name: Victus by HP Laptop 16-e1xxx
SKU Number: 374W1UA#ABL
Family: 103C_5335M7 HP VICTUS
```
</details>
<details><summary><code>lspci | grep -i audio</code></summary>
```
01:00.1 Audio device: NVIDIA Corporation Device 2291 (rev a1)
06:00.1 Audio device: AMD Rembrandt Radeon HD Audio Controller
06:00.5 Multimedia controller: AMD ACP/ACP3X/ACP6x Audio Coprocessor (rev 60)
06:00.6 Audio device: AMD Family 17h/19h HD Audio Controller
```
</details>
<details><summary><code>pactl list sources short</code></summary>
```
53 alsa_output.pci-0000_06_00.6.analog-stereo.monitor PipeWire s32le 2ch 48000Hz IDLE
54 alsa_input.pci-0000_06_00.6.analog-stereo PipeWire s32le 2ch 48000Hz RUNNING
```
</details>
<details><summary><code>arecord -l</code></summary>
```
**** List of CAPTURE Hardware Devices ****
card 2: Generic_1 [HD-Audio Generic], device 0: ALC245 Analog [ALC245 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
```
</details>
<details><summary><code>arecord -f cd -D hw:2,0
test.wav</code></summary>
```
No sound is recorded. Playback is silent even though the file is created.
```
</details>
<details><summary><code>alsa-info.sh output</code></summary>
🔗 [https://alsa-
project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e](https://alsa-
project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e)
</details>
---
### **Troubleshooting Steps Already Tried**
✅ Installed latest firmware:
```bash
sudo apt install linux-firmware alsa-utils alsa-tools alsa-ucm-conf
```
✅ Reloaded ALSA:
```bash
sudo alsa force-reload
```
✅ Installed and ran `alsa-info.sh`
✅ Verified ports with:
```bash
pactl list sources | grep -A20 "Name:"
```
✅ Forced internal mic in WirePlumber:
```lua
-- /etc/wireplumber/main.lua.d/91-force-internal-mic.lua
alsa_monitor.rules = {
{
matches = { { { "node.name", "matches", "alsa_input.*analog-stereo" } }, },
apply_properties = {
["api.alsa.use-acp"] = true,
["api.acp.auto-profile"] = false,
["api.acp.auto-port"] = false,
["device.profile-set"] = "default",
["node.disabled"] = false,
["device.disabled"] = false,
},
},
}
```
✅ Boot options attempted:
```bash
snd-intel-dspcfg.dsp_driver=1
```
✅ Live USB test of Ubuntu 24.04.2 – still no mic input.
---
**Conclusion:**
Microphone is physically working on Windows 11. Detected under Ubuntu, but no sound is captured. Likely a kernel/driver or ACP/ALC245 firmware issue on Ubuntu 24.04 (kernel 6.14). Please assist or escalate upstream for a patch.
---
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber
/dev/snd/seq: zakhmi-panne 2836 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-08-02 (3 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: HP Victus by HP Laptop 16-e1xxx
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.14.0-27-generic N/A
linux-backports-modules-6.14.0-27-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.14
Tags: noble
Uname: Linux 6.14.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2025
dmi.bios.release: 15.26
dmi.bios.vendor: AMI
dmi.bios.version: F.26
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8A21
dmi.board.vendor: HP
dmi.board.version: 19.79
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 19.79
dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL:
dmi.product.family: 103C_5335M7 HP VICTUS
dmi.product.name: Victus by HP Laptop 16-e1xxx
dmi.product.sku: 374W1UA#ABL
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber
/dev/snd/seq: zakhmi-panne 2836 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-08-02 (3 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: HP Victus by HP Laptop 16-e1xxx
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.14.0-27-generic N/A
linux-backports-modules-6.14.0-27-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.14
Tags: noble
Uname: Linux 6.14.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2025
dmi.bios.release: 15.26
dmi.bios.vendor: AMI
dmi.bios.version: F.26
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8A21
dmi.board.vendor: HP
dmi.board.version: 19.79
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 19.79
dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL:
dmi.product.family: 103C_5335M7 HP VICTUS
dmi.product.name: Victus by HP Laptop 16-e1xxx
dmi.product.sku: 374W1UA#ABL
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber
/dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber
/dev/snd/seq: zakhmi-panne 2836 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-08-02 (3 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: HP Victus by HP Laptop 16-e1xxx
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.14.0-27-generic N/A
linux-backports-modules-6.14.0-27-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.14
Tags: noble
Uname: Linux 6.14.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2025
dmi.bios.release: 15.26
dmi.bios.vendor: AMI
dmi.bios.version: F.26
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8A21
dmi.board.vendor: HP
dmi.board.version: 19.79
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 19.79
dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL:
dmi.product.family: 103C_5335M7 HP VICTUS
dmi.product.name: Victus by HP Laptop 16-e1xxx
dmi.product.sku: 374W1UA#ABL
dmi.sys.vendor: HP
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