[Bug 2083984] Re: Laptop screen freeze when hotplugging external monitor (but only with kernels >= 6.5)

** Changed in: mutter (Ubuntu)
Status: Incomplete => New

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Title:
Laptop screen freeze when hotplugging external monitor (but only with
kernels >= 6.5)

Status in linux package in Ubuntu:
New
Status in mutter package in Ubuntu:
New

Bug description:
>>> Copied from an email to kernel maintainers sent on 31.10.2023
15:23:52

Moving from Ubuntu 23.04 to 23.10 came alongside a kernel update from
6.2.0-36-generic to 6.5.0-10-generic. As of the update, plugging in
my USB-C monitor causes my machine to immediately shut off its native
screen, followed by a crash and reboot.

My machine is a Lenovo Yoga C940-14IIL with an Intel i7-1065G7. No
logs are written to /var/log/syslog or journalctl. I have been able to
use my screens normally by reverting to the old kernel. This is my
first time reporting an issue to the regressions mailing list,
hopefully this provides sufficient detail. Thank you for your work.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
Uname: Linux 6.4.0-060400-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 9 00:15:15 2024
DistUpgraded: 2024-06-10 23:44:35,301 DEBUG migrateToDeb822Sources()
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus:
openrazer-driver/3.7.0, 6.8.0-44-generic, x86_64: installed
openrazer-driver/3.7.0, 6.8.0-45-generic, x86_64: installed
virtualbox/7.0.16, 6.8.0-44-generic, x86_64: installed
virtualbox/7.0.16, 6.8.0-45-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Very infrequently
GraphicsCard:
Intel Corporation Iris Plus Graphics G7 [8086:8a52] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Lenovo Iris Plus Graphics G7 [17aa:3801]
InstallationDate: Installed on 2020-05-10 (1612 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: LENOVO 81Q9
ProcEnviron:
LANG=de_DE.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.4.0-060400-generic root=/dev/mapper/vgubuntu-root ro quiet splash mem_sleep_default=deep
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to noble on 2024-06-10 (120 days ago)
dmi.bios.date: 01/09/2020
dmi.bios.release: 1.54
dmi.bios.vendor: LENOVO
dmi.bios.version: AUCN54WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0R32862 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo Yoga C940-14IIL
dmi.ec.firmware.release: 1.43
dmi.modalias: dmi:bvnLENOVO:bvrAUCN54WW:bd01/09/2020:br1.54:efr1.43:svnLENOVO:pn81Q9:pvrLenovoYogaC940-14IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0R32862WIN:cvnLENOVO:ct31:cvrLenovoYogaC940-14IIL:skuLENOVO_MT_81Q9_BU_idea_FM_YogaC940-14IIL:
dmi.product.family: Yoga C940-14IIL
dmi.product.name: 81Q9
dmi.product.sku: LENOVO_MT_81Q9_BU_idea_FM_Yoga C940-14IIL
dmi.product.version: Lenovo Yoga C940-14IIL
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.9-0ubuntu0.1
version.libgl1-mesa-glx: libgl1-mesa-glx 23.1.1~kisak1~k
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

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