[Bug 1865149] Re: The speakers of the notebook do not sound, but the headphones work

Does upgrading PulseAudio help?

** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1865149

Title:
The speakers of the notebook do not sound, but the headphones work

Status in linux package in Ubuntu:
Incomplete

Bug description:
Update ubuntu and BIOS. After this, the notebook's speakers do not
work, but if I connect the headphones, they sound.

== Solution ==
1. Start with usb xubuntu 19.10
2. Open mp3
3. Then this mp3 is heard through the headphones and speakers of the notebook
4. Reboot
5. Start with ubuntu 20.04(development) on hard drive
6. Try listening to an mp3 again
7. Now everything works correctly

== Others ==
Now that I remember, this is not the first time that happens to me. It is when the BIOS is updated, then the problem of no sound appears in the speakers of the notebook.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-14-generic 5.4.0-14.17
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: caravena 1815 F.... pulseaudio
 /dev/snd/pcmC0D0p: caravena 1815 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 28 10:06:14 2020
HibernationDevice: RESUME=UUID=efcf081f-0bb0-4907-b78c-1299aa4aee57
InstallationDate: Installed on 2018-12-02 (452 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: HP HP Pavilion x360 Convertible 14-cd0xxx
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-5.4.0-14-generic root=UUID=28bdadba-133c-4f5b-a5c9-b06993ea7ce2 ro rootflags=subvol=@ quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-14-generic N/A
 linux-backports-modules-5.4.0-14-generic N/A
 linux-firmware 1.186
SourcePackage: linux-5.4
UpgradeStatus: Upgraded to focal on 2018-12-02 (452 days ago)
dmi.bios.date: 11/18/2019
dmi.bios.vendor: Insyde
dmi.bios.version: F.35
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8486
dmi.board.vendor: HP
dmi.board.version: 72.23
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.35:bd11/18/2019:svnHP:pnHPPavilionx360Convertible14-cd0xxx:pvrType1ProductConfigId:rvnHP:rn8486:rvr72.23:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion x360 Convertible 14-cd0xxx
dmi.product.sku: 3PX63LA#ABM
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

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