[Bug 1818399] [NEW] MSI GL72M REX Webcam not working

Public bug reported:

The Webcam from my MSI GL72M REX is not working.
the built-in webcam is not recognized.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cheese 3.28.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
Uname: Linux 4.15.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: communitheme:ubuntu:GNOME
Date: Sun Mar 3 13:29:31 2019
InstallationDate: Installed on 2018-05-16 (290 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Micro-Star International Co., Ltd. GL72M 7REX
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
RelatedPackageVersions:
cheese 3.28.0-1ubuntu1
cheese-common 3.28.0-1ubuntu1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E1799IMS.324
dmi.board.asset.tag: Default string
dmi.board.name: MS-1799
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE1799IMS.324:bd03/23/2018:svnMicro-StarInternationalCo.,Ltd.:pnGL72M7REX:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-1799:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
dmi.product.family: GL
dmi.product.name: GL72M 7REX
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

** Affects: linux (Ubuntu)
Importance: Undecided
Status: New


** Tags: amd64 apport-bug bionic gstreamer-error

** Attachment added: "lsusb.log"
https://bugs.launchpad.net/bugs/1818399/+attachment/5243040/+files/lsusb.log

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https://bugs.launchpad.net/bugs/1818399

Title:
MSI GL72M REX Webcam not working

Status in linux package in Ubuntu:
New

Bug description:
The Webcam from my MSI GL72M REX is not working.
the built-in webcam is not recognized.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cheese 3.28.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
Uname: Linux 4.15.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: communitheme:ubuntu:GNOME
Date: Sun Mar 3 13:29:31 2019
InstallationDate: Installed on 2018-05-16 (290 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Micro-Star International Co., Ltd. GL72M 7REX
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
RelatedPackageVersions:
cheese 3.28.0-1ubuntu1
cheese-common 3.28.0-1ubuntu1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E1799IMS.324
dmi.board.asset.tag: Default string
dmi.board.name: MS-1799
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE1799IMS.324:bd03/23/2018:svnMicro-StarInternationalCo.,Ltd.:pnGL72M7REX:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-1799:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
dmi.product.family: GL
dmi.product.name: GL72M 7REX
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

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