[Bug 1796743] Re: Ubuntu 18.10 - Alienware 17 R5 crashes on sleep

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On 2018-10-09T11:58:56+00:00 caravena wrote:

Hello,

Open bug in launchpad.net
https://bugs.launchpad.net/bugs/1796743

"If the machine goes to sleep, either because I close the lid or because
it idles too long, it ends up in a weird state when I try to resume. If
I press the power/Alien button, the fan runs and the keyboard/trackpad
light up but nothing happens.

Ultimately I need to hard power off the laptop (by holding the power
button in for three seconds) which causes it to boot from scratch."

Best regards,
--
Cristian Aravena Romero (caravena)

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1796743/comments/4

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On 2018-10-17T01:00:29+00:00 yu.c.chen wrote:

Fixed in 4.19-rc7.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1796743/comments/7


** Changed in: linux
Status: Unknown => Fix Released

** Changed in: linux
Importance: Unknown => Medium

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https://bugs.launchpad.net/bugs/1796743

Title:
Ubuntu 18.10 - Alienware 17 R5 crashes on sleep

Status in Linux:
Fix Released
Status in linux package in Ubuntu:
Confirmed

Bug description:
If the machine goes to sleep, either because I close the lid or
because it idles too long, it ends up in a weird state when I try to
resume. If I press the power/Alien button, the fan runs and the
keyboard/trackpad light up but nothing happens.

Ultimately I need to hard power off the laptop (by holding the power
button in for three seconds) which causes it to boot from scratch.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: linux-image-4.18.0-8-generic 4.18.0-8.9
ProcVersionSignature: Ubuntu 4.18.0-8.9-generic 4.18.7
Uname: Linux 4.18.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: feoh 2895 F.... pulseaudio
CurrentDesktop: GNOME
Date: Mon Oct 8 14:25:16 2018
InstallationDate: Installed on 2018-10-07 (0 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Beta amd64 (20180927)
MachineType: Alienware Alienware 17 R5
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-8-generic root=UUID=c3d3798c-6179-472a-ba82-55ef94f4d382 ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.18.0-8-generic N/A
linux-backports-modules-4.18.0-8-generic N/A
linux-firmware 1.175
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/10/2018
dmi.bios.vendor: Alienware
dmi.bios.version: 1.5.0
dmi.board.name: Alienware 17 R5
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.5.0:bd08/10/2018:svnAlienware:pnAlienware17R5:pvr1.5.0:rvnAlienware:rnAlienware17R5:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
dmi.product.family: Alienware
dmi.product.name: Alienware 17 R5
dmi.product.sku: 0877
dmi.product.version: 1.5.0
dmi.sys.vendor: Alienware

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